I am a Rogers Wireless customer and I have been for some time. Until recently I have not had the need to use their online service to deal with my account details because calling 611 solves most issues I have come across. Eventually convenience got the better of me so I signed up for the online administration service.
The Snails in the Mails
About a week after signing up for the online management interface I received a letter - by snail mail - to confirm that I have setup the account. Though this seems strange, I suppose it would be nice to know if someone else had logged in without me knowing it. Snail mail can be pretty reliable with that, and I hate when Rogers phones me so on that front I was pleased.
What was strange about the letter though was the list of features:
"Now with your online account, you can
- Reset your password by going to rogers.com/forget.
- Manage your account securely, including change of address and service upgrades.
- Enjoy the benefits of Online Billing and Payment.
- Learn about the latest promotions and sales.
- Combine your invoices on one bill for easy payment.
- Save up to 15% when you bundle Rogers services."
Apparently a lot of people forget their passwords. Also worth noting, where is the semicolon after the phrase "you can". Weird. I guess I am now going to enjoy the benefits of resetting my password (perhaps daily) and paying them money more conveniently. Plus, I can get discounts if I search for a better bundle. Woot. Life has never been this good.
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